Mediation and Conflict Management
Conflict occurs when individuals or groups feel they are not getting what they need or want, or when they are pursuing competing self-interests. Sometimes a person is not fully aware of their own need; other times, they are aware and actively working toward a goal. Conflict moves through cycles, and not all conflict is negative. In many cases, conflict is a necessary part of change and growth.
Mediation comes into play when individuals in conflict are unable to reach a resolution on their own and require the help of a neutral third party. Typically, both parties agree that mediation is the right path forward. The Work College Program encourages supervisors and students to resolve conflicts internally whenever possible, but is available as a resource when a resolution cannot be reached without support. Either a student or a supervisor may request mediation by contacting the Associate Dean for the Work College Program.
Mediation is intended for interpersonal or workplace conflicts, such as communication breakdowns or disagreements about how work is being carried out. It is a distinct process from the Student Grievance Procedure and from the performance concern process outlined under Core Program Functions; mediation is voluntary and informal, while those processes involve formal documentation and review. Discussions that take place during mediation are kept confidential among the participants and the mediator, except where required reporting obligations apply.
The Program uses the Five-Step Mediation Process, chosen for its simplicity and effectiveness:
- Introductions and opening conversation
- Each party telling their story
- Direct communication between parties
- Brainstorming and decision-making
- Writing the agreement and closing
When a conflict is brought to the Work College Program, staff consider both perspectives and determine the type of resolution most appropriate based on each party's expressed needs and interests. This process may include individual or group consultations and emphasizes building positive, lasting conflict management skills.
Contact the Associate Dean for the Work College Program to arrange a meeting with the appropriate staff.